SHIPPING & RETURNS
Shipping Costs
Free shipping is offered for orders over $100.00
All orders under $100 receive Express Delivery for $11.95. Express Delivery generally delivers your parcel to you within one business day in CBD areas.
How quick?
Your order will be dispatched within 24 hours.
Delivery can take between 2 and 7 business days, dependent on your shipping destination and choice of Standard or Express Services.
How does my order get to me?
We offer secure shipping via Australia Post. We provide you with a tracking number to keep track of your order and plenty of emails so you can keep track!
What are your shipping destinations?
We ship our products anywhere in Australia. For international inquiries, please email us using the form on our contact page.
Delivery times are indicative only and Dogs & Doos will not be liable for any failure to observe these delivery times.
Returns, Exchanges and Store Credits
At Dogs & Doos, we want to ensure your shopping experience is smooth sailing! If for any reason you are not completely satisfied with your purchase, we are pleased to offer 14 day return, exchange or credit options.
Returns and exchanges
We offer product returns, exchanges or store credits within 30 days of purchase. Items returned after 30 days will not be eligible.
When returning goods for refund, exchange or credit, it is important to call or email us first to discuss your concerns.
To be entitled to a refund or exchange, the item must be returned to us at Dogs & Doos in its original condition and with the original packaging and tags. Proof of purchase must be provided.
We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Dogs & Doos will not be responsible for parcels lost or damaged in transit if you choose not to insure them.
Once your parcel is received, we will inspect it and determine if it is eligible for return and/or exchange. Based on approval of your claim, Dogs & Doos will send you a replacement product, refund your original payment source, or provide you with a credit code. Refunds and credits exclude delivery costs, which cannot be refunded.
Refunds will be considered for damaged or defective goods or incorrect size ordered, but not change of mind or because your pet chooses not to use the product.